Frequently asked questions
Scroll down to see answers to things we get asked a lot. If you're looking for something specific, enter or choose a keyword below.
- ALR
- Benefits
- Eligibility
- Fees
- General
- Gifting
- How it works
- Linking bank accounts
- Opening an account
- Prepaid card
- Qualified expenses
- Successors and Estates
- Tax benefits
- I have set up my account to receive payroll direct deposits, what should I do next?
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In order to complete the process, you will need to provide your ABLE account routing information and let them know how much of your paycheck you would like to send to your account.
This includes: Account Routing Number, Account Number, Account Type and Financial Institution.
- How do I stop direct deposits for my ABLE account?
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To stop payroll direct deposits, you will need to contact your employer or update your direct deposit settings with the SSA.
- I was previously enrolled to receive payroll direct deposits, do I need to update my employer with the new direct deposit information?
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If you previously made payroll direct deposits, the existing process will continue to work until further notice. We do encourage users to set up payroll direct deposits through the new process to avoid any interruptions in the future.
- Do I need to set my direct deposit allocations to receive direct deposits?
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Yes, direct deposit allocations are a requirement for any type of direct deposit moving forward. You will not be able to set direct deposit settings until they have saved direct deposit allocations.
- What happens if my account has reached the account balance limit and I have direct deposit settings configured with my employer or the SSA?
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If the account has reached the account balance limit, any direct deposit contributions will be rejected. When a direct deposit is rejected, a contribution is returned to the sender.
- My direct deposit was rejected, how do I get that contribution into my account?
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If a direct deposit is rejected, the contribution is returned to the source of the contribution. If you have not yet reached your contribution limit, you can contact the sender to have them resend it.
- Can I set up SSA and Payroll direct deposits for my ABLE account at the same time?
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No, at this moment we support one of these direct deposit methods per account.
- Is the ABLE account considered part of the estate after the death of a beneficiary?
- Yes. As part of the estate, funds in the ABLE account are subject to federal estate tax. After the death of the beneficiary, the remaining funds will be taxed and can be used to pay any outstanding qualified disability expenses of the decedent and any State claim under section 529A(f) before they... Read more
- What is a successor designated beneficiary?
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A successor for an ABLE account must be a sibling, step-sibling, or half-sibling of the Account Owner and must also qualify for an ABLE account. A successor must be added to the account before the death of the beneficiary.
- Where can I change my password or set up multi-factor authentication?
- Once you log in, select “Security Center” from the dropdown menu next to your profile icon in the upper right corner of the screen. You can also go to your profile and select the “Open Security Center” button next to Login settings. From here, you can make any changes to your account that have to... Read more
