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Frequently asked questions

Scroll down to see answers to things we get asked a lot. If you're looking for something specific, enter or choose a keyword below.

Where can I use the card?

The ABLE Visa® Card can be used everywhere Visa debit cards are accepted, both online and in-store.

Does the card have any fraud protection or security features?

Yes. Once you receive your ABLE Visa® Card, you can log in and set up customized restrictions on certain spending categories. You can also turn on text message alerts to notify you of a range of activity on your ABLE Visa® Card.*

*Standard text message rates, fees, and charges may apply.

Help. My card was stolen. How do I cancel my card?
If your card is lost or stolen, please deactivate the card immediately to protect against fraud and prevent additional transactions. You can deactivate the card online, through the 24/7 automated phone system (1-888-219-9054), or by speaking with their Customer Support team at (1-844-276-4547)... Read more
I no longer want a card. How can I cancel it?
If you would like to cancel your card, simply log in to your card administrator dashboard and click the “Account” tab. Then select the green “Permanently close card” button. Alternatively, you can contact ABLE Visa® Prepaid Card support at calable.truelinkfinancial.com/contact. Please do not allow... Read more
How do I set limits on my ABLE Visa® Card?
The card administrator can customize where the card can and can’t be used to make purchases, and settings can be adjusted to allow or block categories of spending and even block specific vendors. You can update the settings at any time by logging in to your ABLE Visa® Card administrator dashboard.... Read more
How can I use the card to track expenses?
You may obtain your balance information, along with a 60-day history of your account transactions, at no charge here, or by calling 1-888-219-9054. You also have the right to obtain a 60-day written history of account transactions by calling 1-844-276-4547 or by writing True Link Financial, Inc.,... Read more
How long does it take to put money on the card?

Moving money to your card is similar to a withdrawal via ACH. It typically takes 2–5 business days for your money to be loaded onto your card.

Will a credit check be performed when I apply for the card?
No, a credit check is not required to open an ABLE Visa® Card. However, the federal government does require True Link to verify the identity of each cardholder who opens a Card Account. When a Card account is opened, True Link will ask for the following information to attempt to verify the... Read more
Can I get cash or use the card at an ATM?

No, your card cannot be used to get cash or withdraw money from ATMs.

What happens if I try to spend more than what is on my card?

If there are not enough funds on the ABLE Visa® Card to cover a purchase, the transaction will simply be declined. There are no overdraft fees.

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Sign up and start saving

Once you are ready to enroll, you can set up your account here online. When opening a CalABLE account, make sure you have ready identifying information about the beneficiary, the qualifying disability, and how the CalABLE account will be funded.

Create your account

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Still have questions?

You can contact us online, give us a call Monday through Friday, at 1-833-225-2253 from 6am–5pm PT, or you can browse frequently asked questions.

Individuals with speech or hearing disabilities may dial 711 to access Telecommunications Relay Service (TRS) from a telephone or TTY.

Go to FAQs

Consider the investment objectives, risks, charges and expenses before investing in the California 529A Qualified ABLE Program (CalABLE Program). Please call toll-free 833-Cal-ABLE (833-225-2253) or read our Program Disclosure Statement (PDF) containing this and other information. Read it carefully.

Before investing in any ABLE program, you should consider whether your home state provides its taxpayers with favorable state tax or other benefits that are only available through investment in the home state's ABLE program. You also should consult your financial, tax, or other adviser to learn more about how state-based benefits (or any limitations) would apply to your specific circumstances. You also may wish to directly contact your home state's ABLE program, or any other ABLE program, to learn more about those plans' features, benefits and limitations. State-based benefits should be one of many appropriately weighted factors to be considered when making an investment decision.

The CalABLE Program is offered by the State of California. Vestwell State Savings LLC is the program manager. Vestwell Advisors LLC is the investment advisor registered with the Securities and Exchange Commission.

None of the State of California, its agencies, Vestwell State Savings LLC or Vestwell Advisors LLC nor any of their applicable affiliates insures accounts or guarantees the principal deposited therein or any investment returns on any account or investment option, and you may lose the principal amount invested. They also do not provide legal, financial, tax, or investment advice to any individual. The FDIC-Insured Portfolio is FDIC-insured up to $250,000, subject to certain restrictions. Interests in the CalABLE Program are not registered with or in any way approved by the Securities and Exchange Commission or by any state securities commission.

The Plan Web site is for informational purposes only, and does not constitute an offer to sell or solicitation of an offer to buy any security that may be referenced on the site. Such offer or solicitation can be made only through the Disclosure Statement.

The Plan Web site contains links to other Web sites. Neither the Plan nor Vestwell State Savings LLC and its affiliates are responsible for the content of those other Web sites. The accuracy of information on those sites cannot be confirmed.

The Prepaid Card is issued by Sunrise Banks N.A., St. Paul, MN 55103, Member FDIC, pursuant to license from Visa U.S.A., Inc. This card can be used everywhere Visa debit cards are accepted. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.

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